Refund policy

 

REFUND POLICY

At etAL., we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer refunds on eligible items within 14 days of delivery. Please read our refund policy carefully to understand our guidelines.

ELIGIBILITY

To be eligible for a refund, the following conditions must be met:

• The item must be unworn, unwashed, and in the same condition as when you received it.
• The item must be returned with all original tags and packaging.
• The item must be returned within 14 days of delivery.

Items that do not meet these conditions may not be eligible for a refund or may be subject to a restocking fee.

HOW TO REQUEST A REFUND

To request a refund, please contact us at etalthebrand@gmail.com with your order number and the reason for the return. We will provide you with instructions on how to return the item. Please note that shipping costs for returns are the responsibility of the customer.

REFUND PROCESSING TIME

Once we receive your return, we will inspect it to ensure that it meets our eligibility criteria. If your return is approved, we will process the refund within 5-7 working days. The refund will be issued to the original payment method used for the purchase.

Please note that it may take several business days for the refund to be processed and reflected on your account, depending on your bank or credit card company.

SALE ITEMS

Sale items are final sale and may not be eligible for a refund, exchange, or store credit.

EXCHANGES

At this time, we do not offer exchanges. If you need a different size, colour, or style, please return the original item for a refund and place a new order.

DEFECTIVE OR DAMAGED ITEMS

If you receive a defective or damaged item, please contact us at etalthebrand@gmail.com within 3-5 working days of delivery. We will provide you with instructions on how to return the item for a full refund or replacement.