Politique d’expédition

 

SHIPPING POLICY

At etAL., we want to make sure that you receive your order as quickly and conveniently as possible. Please take a moment to review our shipping policy to understand how we handle shipping and delivery.

SHIPPING OPTIONS

We offer the following shipping options:

• Standard Shipping UK : Orders will be delivered within 7-14 business days. Shipping costs will vary depending on the weight and size of your order, as well as your location.

SHIPPING COSTS

Shipping costs will be calculated at checkout and will vary depending on the weight and size of your order, as well as your location. We offer free standard shipping on all orders in the UK. 

PROCESSING TIME

We aim to process all UK and European orders within 5-7 business days. Please note that processing time may be longer during peak seasons or holidays (Easter, Summer, Christmas, New Years).

ORDER TRACKING

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your order on our website or on the carrier's website.

INTERNATIONAL SHIPPING

At this time, we only offer shipping within the UK, Europe, USA and Canada. We apologise for any inconvenience this may cause.

• Standard Shipping (USA & Canada) : We aim to process orders, within 7-10 days and will be delivered within 15-21 business days. Shipping costs will vary depending on the weight and size of your order, as well as your location.
• Standard Shipping (Europe) : We aim to process orders, within 5-7 days and will be delivered within 7-14 business days. Shipping costs will vary depending on the weight and size of your order, as well as your location.

LOST OR DAMAGED PACKAGES

In the unlikely event that your package is lost or damaged during shipping, please contact us immediately at etalthebrand@gmail.com. We will do our best to resolve the issue as quickly as possible.