FAQ

ORDERS

How do I place an order?
Select your item and size, add it to your basket and complete checkout. You’ll receive an order confirmation by email.

Can I change or cancel my order?
Contact us at etalthebrand@gmail.com as soon as possible. We’ll do our best to make changes before your order is dispatched.

Can I track my order?
Yes. Tracking details will be emailed to you once your order has been dispatched.

SHIPPING & DELIVERY

Where do you ship?
We currently ship to the UK, USA, EUROPE, and CANADA

How long will my order take?
Orders are typically delivered within 7-21 business days (inc. all countries) after dispatch.

How much is shipping?
Shipping costs vary between £10-£30 and will be displayed at checkout.

RETURNS & EXCHANGES

What is your returns policy?
Returns are accepted within 14 days, provided items are unworn, unused and returned with their original tags attached.

How do I return an item?
Contact us at etalthebrand@gmail.com with your order number and we’ll provide the return instructions.

Can I exchange an item?
No, please get in touch with us to return the item first and then make a new order.

SIZING & FIT

How do I choose my size?
Please refer to our Size Guide and compare your measurements with our size chart.

How does etALfitness fit?
Fit varies by style. Please check the individual product description for specific fit information.

What if I’m between sizes?
If you’re unsure, contact us via our email and our team will be happy to help.

PRODUCTS & CARE

Where is etALfitness designed and manufactured?
etALfitness is designed in London, UK and manufactured in Asia.

How should I care for my pieces?
Please follow the care instructions provided with each garment to maintain its quality and fit.

Will colours look exactly like the photographs?
Colours may vary slightly depending on lighting, your device and screen settings.

PAYMENTS

What payment methods do you accept?
We accept VISA and ClearPay. Available payment methods are shown at checkout.

Is my payment secure?
Yes. Payments are processed through secure payment systems to protect your information.

DISCOUNTS & PROMOTIONS

Do you offer a first-order discount?
Yes. Subscribe to the etAL mailing list to receive 10% off your first order.

Can discount codes be combined?
Unless otherwise stated, discount codes cannot be combined.

PRE-ORDERS

What is a pre-order?
A pre-order allows you to purchase a selected item before it is available for immediate dispatch. Majority of our fitness collection is pre-order.

When will my pre-order be dispatched?
The estimated dispatch date will be displayed on the relevant product page.